Golf de la Luz Terms & Conditions


Golf de la Luz Terms and Conditions
These Booking Conditions form the basis of your contract with us. Please read these carefully as they explain the responsibilities and obligations undertaken by all parties when booking with us. All bookings are subject to these Booking Conditions.
 
All party members must ensure they read and understand all details published on our website relating to their holiday prior to sending any booking details to us. Party Leaders are responsible for passing on any additional information and/or details of correspondence with us to other members of the party.
 
In these Booking Conditions the term “holiday” means accomodations, tour, course, day trip, golf booking or other inclusive arrangement. “You” and “your” are references to all persons named on the booking including anyone who is added or substituted at a later stage.
 
THE CONTRACT BETWEEN US
This contract and all matters arising out of it are governed by English Law except if you are a resident of Scotland or Northern Ireland in which case you may choose the law of your home country. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales or, if you live in Scotland the courts of Scotland may be used or if you live in Northern Ireland the courts of Northern Ireland may be used. Please note, changes to these Booking Conditions will only be valid if expressly agreed by us in writing. When you contact us to make a booking, we act as agent for the relevant supplier which will be disclosed on your documentation. When we have confirmed your booking by issuing a confirmation invoice, a contract exists between us under which we accept responsibility for the provision of all services described on our invoice.
 
DEPOSITS AND PAYMENTS
Full payment is required at the time of booking for bookings made within 10 weeks of departure. Should you book more than 10 weeks before departure then a £50 per person non-refundable deposit is required with the balance payable to Golf de la Luz Ltd. 10 weeks prior to departure.
We guarantee that once the booking is accepted by us we will not make any alterations to the price of your holiday within 30 days of the date on which you are due to depart. Prior to this 30 day period we may need to revise the price of the holiday upwards, or downwards, to allow for variations in:
(i) transportation costs, including cost of fuel
(ii) dues, taxes or fees chargeable for certain services such as airport, car rental, accommodation and other charges (including the exchange rates applied to the particular package)
(iii) changes to Value Added Tax.
We will only increase the price where the increase is for an amount more than 2%. In the unlikely event that the surcharge would exceed 10%, you will have the right to cancel without charge.
You should send an initial deposit of £50 per person at the time of booking, (or full payment if you are booking 10 weeks or less before departure (“late bookings”). An invoice for the balance due will be sent 10 weeks before departure. The full amount outstanding must be received by us no later than 8 weeks before departure. If we do not receive all payments due in full and on time, we reserve the right, at our discretion, to treat your booking as cancelled by you (in which case the cancellation charges will be payable) and/or levy Late Payment penalties of £5 per person per week.
 
CONFIRMATION OF YOUR BOOKING BY US
Once we have received your booking details and all appropriate payments, we will confirm your holiday by issuing a confirmation invoice. Where we issue this by email, a hard copy will follow by post. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
 
We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).
 
MAKING CHANGES/AMENDING YOUR BOOKING
It is possible for you to change numbers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email (sent directly to their booking agent).
When amending a booking it is likely that Golf de la Luz will incur costs associated with the amendment, therefore we need to pass these charges to you. Amendments that negatively affect the total value of the booking or group size or client-initiated changes of tee times, golf dates, rooming arrangements etc will be subject to a £15 admin fee, applied when a new and separate change is made to your booking. However, your first amendment will be free and any further amendments that are made after this, or your balance has been paid, will be subject to this fee structure.
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes, and reserve the right to do so at any time. Usually these changes will be minor.
 
CANCELLING YOUR BOOKING
Cancellation will only take effect from the day written notice is received by Golf de la Luz Ltd. from the person who made the booking. Cancellations direct to the hotel, golf course or car hire/transfers supplier will not be effective.
Cancellation charges, which apply as follows, are determined by the period before departure within which notification is received by us.
 
• More than 56 days: £50 per person
• 15 – 56 days: 50% of booking value, or £50 per person, whichever is greater
• 2 – 14 days: 80%
• Less than 48 hours: 100% of booking value
 
Cancellations after the deposit has been paid to Golf de la Luz Limited will result in loss of monies in line with charge structure above. Cancellations made after final balance has been paid to Golf de la Luz Limited will result in loss of all deposit monies paid and monies paid equivalent to fees listed above.
There may be rare instances where due to individual agreements with suppliers it is not possible to adhere fully to the cancellation fee structure listed. This will be explained in full when your cancellation is notified to Golf de la Luz Limited. In this case and all other instances of cancellation if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will take all possible steps to support your insurance claim.
Confirmed car hire bookings are not refundable under any circumstances.
All refund payments due from Golf de la Luz in respect of cancellations will be made by cheque.
 
INSURANCE
We strongly recommend that you take out adequate travel and golf insurance.
 
IF YOU HAVE A COMPLAINT
Hotels:
You should take up any complaint with the hotel management at the time of your stay, as problems should be able to be rectified there and then. If you still remain dissatisfied, any complaint must be made in writing to us within 10 days of your return. Disputes, which cannot be settled amicably, can be referred to an independent arbitration scheme.
On rare occasions hotel facilities may not be available as advertised due to local circumstances over which we have no control. In addition, certain facilities may be withdrawn or amended temporarily or permanently on the decision of the hotel management without notification to ourselves and Golf de la Luz cannot be held responsible in this case.
Golf Courses:
We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, climatic conditions etc. We do request all maintenance schedules from our featured courses and when we are advised we pass this information onto you. Please remember maintenance schedules are subject to change due to weather conditions.
Golf course closure due to adverse weather is at the discretion of the golf course.
Car Rental/Airport Transfers:
You should take up any complaint with the car rental company or transfers company management at the time of your rental/transfer, as problems should be able to be rectified there and then. If you still remain dissatisfied, any complaint must be made in writing to us within 10 days of your return. Disputes, which cannot be settled amicably, can be referred to an independent arbitration scheme.
 
DOCUMENTATION
It is the personal responsibility of all travellers to have in their possession the correct documentation required for their journey. Golf de la Luz Ltd. cannot be held responsible in the event that a traveller is considered to be an undesirable visitor, whether or not the traveller’s documents are in order, and in such an event, any cost associated with an early return or detainment will be at the traveller’s expense.
 
FORCE MAJEURE EXCLUSION
If the confirmed hotel or golf course is changed or we are unable to provide you with the services as confirmed by us at the time of booking due to war, threat of war, civil strife, riot, industrial dispute, terrorist activity, disaster, fire, flood (including fire or flood in hotels), or bad weather, we cannot accept responsibility and compensation is not payable. If travel has not begun, we will endeavour to offer an alternative travel date or alternative hotel and advise additional costs if any, or you may decide to cancel and we will offer a full refund on monies paid.
 
LIABILITY AND RESPONSIBILITY
We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. We will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
 
OTHER CONDITIONS:
Golf de la Luz Ltd. makes arrangements with car rental companies, hotels, airlines and ground transportation companies to provide you with travel services and the services they supply are subject to their terms and conditions, tariffs, conditions of carriage, international conventions and agreements or customs of their business. Once travel has commenced, Golf de la Luz Ltd. cannot assume responsibility for any refunds, losses, damage, costs or expenses arising out of injury accident or death, loss of or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment, stress, frustration or loss of holiday time resulting from the act or fault or omission by any party other than Golf de la Luz Ltd. or its employees; mechanical breakdown, government action, weather, strike or any other action beyond its control; travellers failure to provide documentation necessary for the journey and return to their home country; being denied access to aircraft due to contravening the airline’s condition of carriage; being held by Government direction; the traveller missing connections.
 
SPECIAL OFFER RATES
Special offers as advertised on our website are subject to availability at the point of the booking being confirmed as going ahead by the payment of a deposit. Please note that offer prices are not combinable with any other discount offers.
 
DRIVING DIRECTIONS
Whilst we attempt to ensure that our driving directions are kept as up to date as possible, we cannot be held responsible for any errors or inaccuracies contained there-in.
We recommend that a road atlas or satellite navigation system is used as a supplementary system to our driving directions.
 
DATA PROTECTION STATEMENT
We have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Community, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EC or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
 
FCO ADVICE
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo or tel: 0870 606 0290.
 
International Passenger Protection (bookings taken up to and including 31st May 2017)
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Golf de la Luz Limited are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Golf de la Luz Limited.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Golf de la Luz Limited. If you have booked and/ or paid direct to a Travel Agent for a holiday with Golf de la Luz Limited please request proof of how the booking is secured. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
CLAIMS PROCEDURE:
Download Claims Form from www.ipplondon.co.uk
Any occurrence which may give rise to a claim should be advised within 14 days to:
 
International Passenger Protection Limited
Claims Office Telephone: +44 (0)20 8776 3752
IPP House Fax: +44 (0)20 8776 3751
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom
 
In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.
CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY
WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE
 
From 1st June 2017 Towergate Chapman Stevens (HCCI International Insurance Company PLC):

 

Golf de la Luz Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with Golf de la Luz Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Golf de la Luz Limited.  This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC. 
 
In the unlikely event of Insolvency you must Inform Claims Settlement Agencies immediately on +44 (0) 1702 427 239 or at submitclaim.co.uk/TDC15.  You can also write to them by email info@csal.co.uk or by post at 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. Please ensure you retain the booking confirmation form as evidence of cover and value.

 

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA/ATOL Bonds in place.  
 
 
 
TOUR ORGANISERS LIABILITY POLICY
EC Directive 90/314 and UK Package Travel Regulations insist that Tour Operators should be liable for clients health and safety whilst on holiday. Our Tour Operators Liability Policy is underwritten by Royal & Sun Alliance Insurance Company Limited
 

About Golf de la Luz

Golf de la Luz was incorporated in February 2004 following a brief golfing holiday in the Costa de la Luz (Huelva region) in late 2003 where an opportunity arose to develop a destination-specific golf travel company for that region in particular. In the years since then we have grown to become the leading golf travel specialist to the Costa de la Luz in addition to offering golf holidays in other regions of Spain, Portugal and Turkey.

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Contact Us

Golf de la Luz Ltd
Upperbridge House
24 Huddersfield Road
Holmfirth
Yorkshire
HD9 2JS

UK Freephone 0800 012 5881

enquiries@golfdelaluz.com

Registered in England & Wales No.05031721